Efficient and professional communication is crucial to ensure the satisfaction of any stakeholder. Any source of information can interact with the service desk and direct the workflow per your design. Tickets are created and updated through the web interface, via email or by addressing the API from external applications.
Avoid manual labor using automated ticket dispatching to pre-set ticket properties prior to pick-up or assignment. Define dynamic email templates and multiple signatures to optimize efficiency without compromising on quality. Personalize customer experience by branding the user interface. End-users can save ticket filters to maintain an overview, open up multiple tabs to multitask and keep up-to-date by receiving notifications in the web console or via email. You can create calendar events and link related tickets to the events. Utilize the built-in calendar to plan and coordinate your teams. These custom fields drive advanced search options and facilitate comprehensive reports. Create fully customizable fields that store ticket-specific information to streamline the ticket lifecycle. Model the help desk's internal workings to match your daily operations. Lansweeper lets you customize anything, including ticket types and states, priorities, SLAs, team membership, user rights and so much more. No business is the same and Help desk requirements differ and even evolve over time. It's not supposed to be the other way around. The service desk improves efficiency, productivity, and communication in any company branch from operations to top-level management. The team- and role-based system ensures that every user can access only what they are supposed to. Any division, including HR and Legal, can use the ticketing system to open tickets, provide feedback and facilitate their own internal communication.
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